The NexJet Promise
Training, maintenance, OEM customisation, and global technical support to keep your production lines running at peak efficiency.
Preventative Maintenance Plans – Minimise Downtime
Unplanned downtime costs thousands per hour. NexJet offers structured maintenance contracts that keep your printers running at peak efficiency. Our technicians use genuine spare parts and follow ISO 9001:2015 procedures.
What's Included
- Preventive maintenance visits (quarterly, bi-annually, or annually)
- Priority response times (24 to 48 hours in UK mainland)
- Genuine NexJet spare parts
- Software updates and remote diagnostics
- Detailed service reports and recommendations
Plans Available
- Annual Maintenance Contract (AMC)
- Comprehensive Service Agreement (CSA)
- Time & Material repairs (no contract, pay per visit)
Response Time
Within 24–48 hours (UK mainland). International support via dealer network.
OEM Services – Printers Built for Your Machinery
NexJet manufactures printers for integration into your equipment or for sale under your brand. We offer engineering support, custom configurations, and private labelling with flexible minimum order quantities.
OEM Services Include
- Custom printer configurations for your machinery
- Private labelling (printers branded with your logo and colours)
- Bulk supply agreements (discounted pricing for volume)
- Technical integration support (on-site or remote)
- API development for machine communication
Ideal For
Packaging machinery manufacturers, system integrators, automation companies, and distributors
Advantages of Partnering with NexJet
- Flexible MOQs (no massive minimum orders)
- Competitive OEM pricing
- Fast turnaround on custom requests
- UK-based quality control
Operator & Technician Training – Maximise Printer Uptime
A well-trained team can reduce printer downtime by up to 50%. NexJet offers on-site, classroom, and virtual training programs for your operators, line supervisors, and maintenance technicians.
Training Modules
- Basic printer operation (daily start-up and shutdown)
- Message creation and editing (batch codes, expiry dates, logos)
- Daily and weekly maintenance (cleaning nozzles, changing filters)
- Troubleshooting common error codes
- Advanced programming (serialisation, QR codes, network settings)
Training Formats
- On-site training at your facility (recommended for production teams)
- Classroom training at NexJet UK (for technical staff)
- Virtual/online sessions (for remote teams)
- Custom curriculum (tailored to your specific printers and applications)
Duration
Half-day (basic) to 3 days (comprehensive)
Certification
Certificate of completion provided for each participant
Global Technical Support – Rapid Response, Genuine Parts
NexJet provides technical support through our UK head office and authorised dealer network in UAE, KSA, Pakistan, and Afghanistan. We maintain stock of genuine spare parts and consumables for all current and legacy printer models.
Support Channels
- Phone support (UK and local dealer numbers)
- Email support (response within 4 business hours)
- Remote diagnostics (TeamViewer or similar)
- On-site technician dispatch (for critical breakdowns)
Spare Parts Availability
- Print heads, nozzles, and filters
- Motherboards, power supplies, and display screens
- Pumps, valves, and sensors
- Ink cartridges, solvent bottles, and maintenance kits
Coverage
UK mainland (direct from NexJet). International support through authorised dealers.